Support
The support program is available to all users (both registered and unregistered, but requests of registered users have the highest priority and are processed in the first place) and is free of charge on the stage of product testing and during the year since the purchase. The prolongation of the product license also extends the technical support for additional year.
Support via on-line system on our company web-site. This is the main and the most recommended way of appealing for technical support. The given system requires registration with specifying of login name and password. It is a system of tickets (requests). The maximum time of reply to a placed ticket is 48 hours.
It is not a forum, the problem solving is performed personally and all transferred information is available only to the employees of Aroonasoft technical support department and the user, who placed the current ticket. After the problem is solved, the ticket is closed. Also, the ticket is closed automatically in two week if no new messages appear in it.